Privacy Policy

1. Introduction

Welcome to Helo Cart (“we”, “our”, “us”).
We operate the website www.helocart.com (the “Service”). This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Definitions

  • Service: The website www.helocart.com operated by Helo Cart.

  • Personal Data: Information that identifies a living individual.

  • Usage Data: Data collected automatically through the Service.

  • Cookies: Small files stored on your device.

  • Data Controller: Helo Cart is the controller of your data.

3. Information Collection & Use

We collect various types of information to provide and improve our services.

4. Types of Data Collected

Personal Data

We may collect:

  • Email address

  • First and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

Usage Data

May include:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device identifiers and diagnostics

Additional Data (when required)

  • Age and date of birth

  • Gender

  • Citizenship or identification details (only if required for services)

  • Professional details

5. How We Use Your Data

We use collected data to:

  • Provide and maintain our Service

  • Process orders and payments

  • Provide customer support

  • Notify you about updates and offers

  • Monitor website usage and improve services

  • Fulfill legal or contractual obligations

6. Data Retention & Transfer

We retain your Personal Data only as long as necessary for the purposes outlined in this policy.
Your information may be transferred to servers located outside your jurisdiction. By using our Service, you consent to such transfers.

7. Disclosure of Data

We may disclose Personal Data:

  • To comply with legal obligations or government requests

  • During mergers, acquisitions, or asset transfers

  • To trusted service providers and partners who support our operations

8. Data Security

We use commercially acceptable security measures to protect your Personal Data. However, no method of online transmission is 100% secure.

9. Your Privacy Rights (GDPR / CCPA / CalOPPA)

Depending on your location, you may have the right to:

  • Access your data

  • Update or correct your data

  • Request deletion of your data

  • Restrict or object to data processing

To exercise your rights, contact: helocart123@gmail.com

10. Service Providers

We may use third-party providers (analytics, hosting, payment processors) who access your data only to perform services on our behalf.

11. Behavioral Remarketing

We may use cookies and remarketing services to show ads on third-party websites based on your previous visits to our Service.

12. Payments

We use secure third-party payment processors.
We do not store or collect your card details. All payments are processed according to PCI-DSS security standards.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

Payment & Security

1. Accepted Payment Methods

We accept:

  • UPI (Google Pay, PhonePe, Paytm, BHIM)

  • Debit/Credit Cards (Visa, MasterCard, RuPay, Amex)

  • Mobile Wallets

  • Net Banking (Major Indian Banks)

  • Snapmint (Pay Later / EMI)

  • Simpl (Buy Now, Pay Later)

  • Reward Points & Store Credits

  • Cash on Delivery (available on select pin codes and order values)

Note: COD may not be available for high-value or bulk orders.

2. Payment Security

  • All payments are processed via secure PCI-DSS compliant gateways

  • Card and banking details are end-to-end encrypted

  • We never store card details or request them via email/phone

  • Suspicious transactions may require verification

3. Data Protection & Privacy Compliance

We follow the Information Technology Act, 2000 and applicable Indian privacy laws.
We do not sell or share personal data except to complete your order or when required by law.

You may opt-out of marketing communications anytime.

4. Contact Us

For payment, billing, or privacy queries:

Brand: Helo Cart
Address: I-52, Sector 9, Noida, Uttar Pradesh – 201301, India
Email: helocart123@gmail.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM