Refund & Exchange Policy

Thank you for shopping at www.helocart.com.
We value your trust and aim to ensure complete satisfaction with your purchase.
This policy applies to orders within India only.

1. Mandatory Unboxing Video Requirement

To be eligible for any return, replacement, or refund, a continuous unboxing video is mandatory.

The video must clearly show:

  • The courier package before opening

  • Shipping label details

  • Condition of the product inside

❗ Important:
If an unboxing video is not provided, the request will be strictly rejected.

2. Return Request Timeframe

  • Return or complaint must be raised within 24 hours of delivery.

  • Requests after 24 hours will not be accepted.

3. Conditions for Returns & Refunds

Returns/refunds are accepted only if:

  • Mandatory unboxing video is provided

  • Product is unused, unwashed, and undamaged

  • Product matches what was shipped

  • All tags, packaging, accessories are intact

  • Item is returned in original condition

4. Non-Returnable Items

For hygiene & safety reasons, the following are non-returnable (unless damaged and proven via video):

  • Personal care products

  • Undergarments

  • Consumables

5. Damaged, Defective or Missing Items

Damaged / Defective Products

Share unboxing video clearly showing damage.
After verification, we will provide:

  • Replacement OR

  • Full refund

Missing Items

Report within 24 hours with unboxing video.
We will arrange reshipment or refund after verification.

6. Refund Timeline & Mode

  • After receiving returned item, inspection is done.

  • Refund approval/rejection will be notified.

If approved:

  • Refund processed within 7 business days.

  • Refund to original payment method.

  • COD orders refunded via Bank/UPI transfer.

7. Important Notes

  • Claims without unboxing video → Not accepted

  • Claims after 24 hours → Not accepted

  • Final decision is subject to Helo Cart verification

8. Contact for Returns

Helo Cart
I-52, Sector 9, Noida, Uttar Pradesh – 201301, India
📧 Email: helocart123@gmail.com
🕒 Support: Mon–Sat, 10 AM – 6 PM

Terms & Conditions (Updated)

1. General

The website www.helocart.com is operated by Paradise Living.
GST Number: 09AKRPA6434B1ZB

By using this website, you agree to these Terms.

2. Jurisdiction

All disputes shall fall under the jurisdiction of Noida / New Delhi courts.

3. Website Usage

You agree that:

  • You are 18+ years old to purchase

  • You provide accurate information

  • Unauthorized use may lead to legal action

4. Pricing & Payments

  • Prices are in INR, inclusive of taxes unless stated

  • Payments handled via secure gateways

  • We do not store payment credentials

5. Shipping & Returns

All orders follow our Shipping & Refund Policy.
Unboxing video is mandatory for any claim.

6. Limitation of Liability

Paradise Living is not liable for delays caused by:

  • Courier/logistics partners

  • Payment gateway failures

  • Technical issues beyond control

7. Intellectual Property

All website content (logo, images, text, graphics) belongs to Paradise Living.
Unauthorized use is prohibited.

8. Amendments

We may update these Terms anytime.
Continued use means acceptance of updated Terms.

9. Contact Information

For any questions regarding these policies:
📧 helocart123@gmail.com